30 Day Money Back Guarantee

We are confident in the quality of our Kijimea products and our service. Therefore, we offer you a 30-day money-back guarantee if you are not satisfied with our service. This way, you benefit from a completely risk-free purchase from us.
What does the 30 day money back guarantee mean for my purchase?

1

You bought a Kijimea product in our online shop and were unfortunately not satisfied with our service? When you buy a product for the first time, you can easily return it within 30 days. You can submit your money-back guarantee request via our returns portal. After receiving your return, we will refund the purchase price (minus the cost of return shipping). Return shipping is charged to the customer at £3.75, regardless of package size or weight.
How do I make a money-back guarantee request?

1

Please submit your money-back guarantee request via our returns portal.

2

After checking your money-back guarantee request, you will receive your return label from us via email.

3

Send your product back to us - especially the folding box and all blisters, even if they are already empty.

4

Once we have received and inspected your complete return, we will process your refund. Please note that the cost of return shipping will be deducted from your refund amount.
What are the conditions for the 30-day money-back guarantee?

1

The money-back guarantee can only be claimed within 30 days of purchase.

2

To claim the refund, the product must be returned including all blister packs (even if they are already empty).

3

The money-back guarantee can only be claimed once per product and only applies to products purchased in our online shop (kijimea.co.uk).

4

If you have ordered a product multiple times, the money-back guarantee can only be claimed for one package.
To the returns portal