Delivery and Payment

Shipping conditions

Delivery is only made to customers who have their habitual residence (billing address) within Mainland United Kingdom, Isle of Man & Northern Ireland, and provide a delivery address in within Mainland United Kingdom, Isle of Man & Northern Ireland. Channel Islands are excluded.

Delivery will be made by post via Royal Mail to the delivery address specified by the customer in the order.

Sustainable shipping with Royal Mail:

We are committed to reducing our environmental impact by using sustainable shipping methods whenever possible. As part of this effort, we partner with Royal Mail, which has been recognised as the UK's greenest delivery option for letters and parcels. For more details on Royal Mail's sustainability initiatives, visit Royal Mail – Steps to Zero.

 

Shipping costs (including VAT)

We charge a flat shipping fee of £3.90 per order. For orders over £25.00, we deliver free of charge.

Accepted payment options

  • Paypal
  • Klarna
  • Credit / Debit card 
  • Apple Pay
  • Google Pay
  • Shop Pay

 

Delivery times 

Delivery times specified by the seller are calculated from the time of order confirmation. Unless a different deadline is specified in the item description, the goods will be delivered within 2-3 working days after receipt of payment. Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery.

If there are reasonable grounds for suspecting a risk of non-payment, we reserve the right to only deliver after receipt of the purchase price plus shipping costs (reservation of advance payment). If we make use of the reservation of advance payment, we will inform the customer immediately. In this case, the delivery period begins upon payment of the purchase price and shipping costs.

No deliveries are made on Sundays and public holidays.

Tracking and shipment tracking

As soon as the shipment has been handed over to the shipping service provider, an email with tracking details is automatically sent to the customer. From this point on, the shipment can be tracked online by clicking on the tracking number.
If there are any problems with tracking the shipment, please inform our customer service (via email to info@kijimea.co.uk or by phone at +44 330 8181092) or the shipping service provider.