Refund and Return Policy

Right of withdrawal

Return & Refund Policy

You can return any product within 14 days without giving any reason (14-day right of withdrawal).

All payments that we have received from you will be refunded promptly and at the latest within fourteen days from the day on which we received notification of your return. 

Please proceed as follows to return:

1. Please submit your return request via our returns portal.

2. After checking your return request, you will receive your return label from us via email.

3. Send your product back to us. 

4. Once we have received and inspected your return, we will process your refund. Please note that the cost of return shipping will be deducted from your refund amount (£3.75).

Frequently Asked Questions about Returns & Refunds

From which countries can returns be made?

"Only returns from the United Kingdom of Great Britain and Northern Ireland and the Isle of Man are accepted. Channel Islands are excluded.

How can products be returned?

By submitting a request via our returns portal. 

How much are the return costs?

The cost of a return label is £3.75 per shipment, regardless of weight and size. You will receive your prepaid label by email, and the cost of the label will simply be deducted from the refund amount.

When can I expect a refund?

All payments received from you will be refunded promptly and at the latest within fourteen days from the day on which we received notification of your return. Refunds will only be made to the payment method used for the original purchase. You will receive a confirmation email once the refund has been initiated.

Right of withdrawal

If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions. If you,

as a consumer, make use of your right of withdrawal in accordance with paragraph (1), you must bear the regular costs of returning the goods.

In addition, the provisions for the right of withdrawal that are set out in detail in the following cancellation policy.      

Right of withdrawal 

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us,  Synformulas GmbH,  Am Haag 14 82166 Gräfelfing, info@kijimea.co.uk , +44 330 8181092, by means of a clear statement (e.g. via the returns portal, a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract to 

Thrive Fulfilment,

Unit 34,

Saddington Road,

Fleckney,

LE8 8AW,

UK

to return or hand over the goods. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods (£3.75).

 

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

- End of the cancellation policy-

• The right of withdrawal does not apply to
1. Contracts for the supply of goods which are liable to spoil quickly or whose expiry date would be quickly exceeded, or
2. Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.
• The provider informs about the model cancellation form in accordance with the legal regulation as follows:

Sample cancellation form

(If you want to cancel the contract, fill out this form via email or post and send it to us.) 

—  Email us at info@kijimea.co.uk

OR write to us:  Synformulas GmbH, Am Haag 14, 82166 Gräfelfing, Germany,

— I/we (*) hereby revoke the contract concluded by me/us (*)

for the purchase of the following goods (*)/ the provision of the following

service (*)

— Ordered on (*)/received on (*)

— Name of the consumer(s)

— Address of the consumer(s)

— Signature of the consumer(s) (only if notification is on paper)

- Date

(*) Delete as appropriate

30-day money-back guarantee

Regardless of the right of withdrawal, we also offer you a 30-day money-back guarantee. If you have purchased a Kijimea product in our online shop and are not satisfied with our service, you can make use of our 30-day money-back guarantee.

You can submit your money-back guarantee request via our returns portal. After receiving your return, we will refund the purchase price (minus the cost of return shipping - £3.75). 

What are the conditions for the 30-day money-back guarantee?

✔ The money-back guarantee can only be claimed within 30 days of purchase.

✔  To claim the refund, the product must be returned including all packing within the box (blister packs), and the packaging itself (even if these are already empty).

✔  The money-back guarantee can only be claimed once per product.

✔  If you have ordered a product multiple times, the money-back guarantee can only be claimed for one package.